Privacy Policy

Effective Date: March 22, 2026

Operated by: India Tax Info Private Limited

App: QRBell – Smart Video Doorbell

QRBell ("we", "our", or "us") is a smart video doorbell service operated by India Tax Info Private Limited. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the QRBell mobile application and website (qrbell.co.in). By using QRBell, you agree to the practices described in this policy.

1. Information We Collect

a) Information You Provide

• Phone number — used for account registration and OTP verification via SMS
• Full name — used for your vendor profile displayed inside the app
• Email address — optional, used for account recovery and communication

b) Information Collected Automatically

• Call history — records of visitor calls including timestamps, duration, and status (answered, missed, declined)
• Device push token (FCM token) — collected by Firebase Cloud Messaging to deliver incoming call notifications to your device
• Crash reports — automatically collected by Firebase Crashlytics to help us identify and fix app bugs

c) Information Collected During Calls

• Camera and microphone — accessed only during an active video call. Audio and video streams are transmitted in real time through Agora's infrastructure and are not stored by us
• Visitors who scan your QR code connect through their browser. We do not collect personal data about visitors beyond what is needed to route the call

2. How We Use Your Information

• To create and manage your QRBell vendor account
• To authenticate your identity via OTP during login
• To deliver incoming visitor call notifications to your device
• To enable real-time video and audio calls between you and your visitors
• To display your call history and activity log in the app
• To send service-related updates and alerts
• To diagnose crashes and improve app stability using Crashlytics
• To respond to your support requests and tickets

3. Camera and Microphone Access

QRBell requests access to your device's camera and microphone solely for conducting video and audio calls with visitors who scan your QR code. These permissions are only active during an ongoing call. We do not record, capture, or store any audio or video from your calls.

4. Third-Party Services

QRBell uses the following third-party services that may collect or process your data:

5. Push Notifications

QRBell sends push notifications to alert you when a visitor scans your QR code and initiates a call. Notifications are delivered via Firebase Cloud Messaging (FCM).

You can disable notifications at any time through your device settings. Disabling notifications will prevent you from receiving incoming call alerts even when the app is in the background.

6. Information Sharing

We do not sell, trade, or rent your personal information to any third party. We share your data only in the following limited circumstances:

• Service providers — Firebase, Agora, AWS, and SMS gateway providers as described above, each bound by their own privacy policies
• Legal compliance — when required by applicable law, court order, or government authority
• Safety — to protect the rights, property, or safety of QRBell, our users, or the public
• Business transfer — in the event of a merger, acquisition, or sale of assets, with prior notice provided to users

7. Data Security

• All data transmitted between the app and our servers is encrypted using HTTPS/TLS
• Authentication tokens are stored securely on your device using Android's encrypted DataStore
• Session tokens are excluded from Android's cloud backup to prevent unintended restoration on new devices
• We do not store call audio or video content

While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We encourage you to keep your app updated to receive the latest security improvements.

8. Data Retention

• Account data (name, phone, email) — retained for the lifetime of your account
• Call history — retained for up to 12 months from the date of the call
• Crash reports — retained by Firebase Crashlytics for 90 days
• FCM push tokens — retained until you log out or uninstall the app

Upon account deletion, your personal data, QR codes, and call history are permanently deleted within 30 days, except where retention is required by applicable law.

9. Your Rights

You have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your account and all associated data
• Opt-out — disable push notifications or marketing communications at any time
• Portability — request an export of your data in a structured format

To exercise any of these rights, email us at contact@qrbell.co.in or use our contact form at qrbell.co.in/contact.

10. Account Deletion

You can request deletion of your QRBell account and all associated data at any time through either of the following:

• Submit a request via our contact page: qrbell.co.in/contact — select subject "Account Deletion Request"
• Email us at contact@qrbell.co.in with the subject line "Delete My Account"

11. Cookies and Tracking

Our website (qrbell.co.in) may use cookies and similar technologies for session management and basic analytics. You can control cookie preferences through your browser settings.

The QRBell mobile app does not use advertising cookies or third-party tracking SDKs for marketing purposes.

12. Children's Privacy

QRBell is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly.

If you believe a child has submitted their data to QRBell, please contact us immediately at contact@qrbell.co.in.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the app or by email. Your continued use of QRBell after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: